Sectra WebAMS FAQ
Beta 1.7
The purpose of this document
is to outline the frequently asked questions about SEA-AMS. Please forward
comments and suggestions to: Kevin.Gavin@tracking.com
Amendments
A. You can
make changes through an edit as long as the change does not affect the vessel,
voyage or port. For changes to these
fields you must delete the manifest (you will receive a prompt to create a new
manifest with the existing data) and re-send to US Customs.
Q:
A mistake on my manifest was accepted by customs. I re-entered the
manifest and sent it but it was rejected because the BOL was already on file?
What does that mean?
A. If the problem with the manifest can be
corrected with an amendment then it is best to fix the error that way. If the
problem is with the Vessel or other base information of the manifest then the
original manifest will need to be deleted prior to sending the newly redone
manifest or the BOL error occurs. The
BOL error means that a manifest with that BOL code has already been accepted by
Customs, when you delete a manifest
from the WebAMS system, the request for delete is sent to customs and the
manifest is removed from their records.
Until the manifest is removed from Customs’ database no other manifests
with the same BOL number can be sent and accepted by Customs.
Arrivals
Q:
How do I arrive a vessel?
A: In the Arrivals section of the application
there is a Vessels button. Click that button and the name of the vessel you
wish to arrive, you will then go to a screen where you input the date the
vessel arrived and click save. Your
vessel has now been arrived.
Containers
Q:
A container on my Manifest did not get loaded at the port. What do I do?
A: There are two scenarios in this instance:
there are additional containers on the manifest or the container is the only
one on the manifest. Below are the
instructions for each scenario.
If the Manifest contains
additional containers (other than the one not loaded):
1) Go into the
Manifest and delete that particular container
2) Resend the Manifest
to US Customs
If the Manifest only contains
the container that was not loaded:
1) Go in and
delete the Manifest and make sure you click the box to create a new Manifest
from the existing
2) Put the new
container information in
3) Send the
manifest to US Customs
Costs
InBond
Q. What
do I need to be able to perform In Bond movements on my cargo?
A. To perform
an In Bond movement you must have a Type 2 Conveyance Bond, The IRS Number that
you used to file for the Bond, US Customs approval and know your V Number.
Q:
What InBond Carrier Code (SCAC) is used for an InBond?
A: The code of the carrier who is responsible
for that portion of the transaction is the code you should use.
Q:
What do I do if I don’t know the Inbond value?
A: If you do not know the value, the value is
equal to $20 multiplied by the weight in kilos.
Q:
What information makes up the Inbond Carrier Code?
A: The Inbond Carrier Code is usually the SCAC
code of the software owner.
Q:
What information makes up the Inbond Carrier IRS #?
A: The InBond Carrier IRS # is usually the IRS
Number filed when applying for the Type 2 Bond.
Q:
I have a shipment going from the Japan to LA and then on to NY. On the manifest screen, which US city should
I put in the Port of Unloading?
A: LA should be the Port of Unloading. This field is for the 1st US port
where the container are unloaded.
Q:
I have an InBond shipment going to Chicago. Some of the cargo will remain on board and go to Detroit. Do I need to file two ITs?
A: No,
simply do one IT manifest. On the house
bills enter the individual final destination cities.
Lloyds
Manifests
Q. How
long after I send my manifest will I receive an answer from US Customs?
A. Typically
US Customs replies in 1-2 hours. However, on occasion Customs has taken up to
four hours to reply.
Q:
When are Manifests removed from the system?
A: When Sectra receives an archive status from
US customs we will remove the Manifest from the web system. This transaction will remain permanently in
our backup system
Q:
Should Manifest details include the transport from the feeder vessel to
the final US destination?
A: No, the Manifest should include the
transport from the Mother vessel to the final US destination.
Q:
How do I enter the secondary notify party?
A: The Web AMS system automatically lists the
carrier as notify party. The carrier
SCAC code entered at the vessel Lloyds code level is the second notify party.
Q:
Is “To Order of Shipper” allowed on the Consignee field?
A: YES the answer
to the issue below on the US Goverment web site 24 hr rule FAQs update, its
question #32.It allows consignee TO ORDER OF SHIPPER or NON-US BANK provided
you have full details of US Buyer in first Notify filed.
Other
Q:
I have a shipment going from the Far East to Canada then to the United
States; do I need to file with AMS?
A: No.
US Customs does not currently require movements by truck or rail to be
filed with Web AMS.
Process
Rejections/Errors
Q.
My manifest was rejected, how do I find out why?
A. In the AMS section of the application, click
the number of the rejected manifest. There is a button at the top that reads
Customs Message. Click that button to
read the reasons behind the rejection. There will also be links to the errors
where you can go in and change the mistakes. Once the errors have been
corrected you can re-send the manifest to US Customs.
Q. My
manifest was rejected because of an Incorrect Conv Code error and a No bills
Process for Port error, Why?
A. The
Incorrect Conv Code error means there is a problem with the vessel name or
vessel Lloyds Code. US Customs internally maintains a list of Vessel and Lloyds
codes for every vessel. This list is not public and US Customs will not
disclose the list to anyone. Sectra LLC maintains a list within the Application
to assist you in finding vessels and Lloyds Codes. The carrier should provide
you with this information for every vessel you will be using. You can also
forward the updated Information to Updates@securetracking.com
to be amended in our database for future use. The No Bills Processed For Port
is a secondary error message meaning that because of the previous error the
manifest has not been processed. Reparations of the preceding errors will
correct it.
Q. I put my carrier SCAC code in for the
secondary notify party and I got an error message. The vessel should be the
secondary notify party, why do I get an error?
A. Sectra LLC
automatically sets the carrier SCAC as the secondary notify party by default so
adding the carrier SCAC in as the secondary notify party is unnecessary. You also cannot put the BOL SCAC in as the
secondary notify party as that too will be rejected.
Support
Q. I
think I’ve made a mistake or I need assistance with a manifest. How can I
contact Sectra LLC?
A. You can
Contact Sectra LLC Support at 1-978-834-7803 Be advised that there may be a
charge for support calls not related to application errors and/or database
mistakes. Alternately you can download the manual at http://www.securetracking.com/Training.htm
to assist you in solving your basic, use of the AMS, application problems.
Template
Q:
What should I use as the Manifest template name?
A: You may name the template anything that
will help you to identify it in the future.
We advise using some type of combination of the consignee and supplier
name.
Vessel
Website/Web
Browser
Where
the xxxx is should be your SCAC code
Sectra
LLC recommends that you save the page to your favorites to assist you in
accessing your AMS system.